Upon receipt, all Luxury Chair Wholesalers product shipments must be immediately opened and inspected by the recipient. Acceptance of products must occur at the time of delivery. Products are packaged in cartons and/or crates to ensure efficiency and protection during transit. Factory-sealed cartons should not be opened until they reach the consignee. Any discrepancies, such as shortages in carton count, must be noted on the carrier’s Bill of Lading at the time of delivery and reported in writing via email to Luxury Chair Wholesalers. Furthermore, any shortage in the product piece count must be documented and communicated to Luxury Chair Wholesalers within 10 days of receiving the products. It is acknowledged that identifying shortages might be challenging until the entire order is delivered, especially for projects requiring multiple shipments. Luxury Chair Wholesalers is not responsible for shortages of products that have been warehoused or signed for by a receiver prior to installation. By signing for delivery without indicating any discrepancies, the consignee affirms that the products were received in satisfactory condition and assumes responsibility for them, thereby absolving Luxury Chair Wholesalers of further liability.

In the event of visible or concealed damage:

Document any external damage on cartons with the carrier at the time of delivery. Take photos and note the item number(s) to support freight claims. Open all damaged cartons for immediate inspection and document the condition before signing off on the delivery. If product damage is discovered, provide Luxury Chair Wholesalers with images and documentation within 48 hours.
For concealed damage, the recipient must document the damage within 7 days of product receipt. Provide photographic evidence upon inspection and before product installation. Notify Luxury Chair Wholesalers within 48 hours of discovering the damage to facilitate freight claim processing. Installed products with documented damage are ineligible for concealed damage claims, as ownership and responsibility for the product's condition are assumed by the recipient upon delivery.

Post-delivery damage to cartons or products signifies that any necessary repairs or replacements fall under the purview of the recipient, who has accepted and assumed responsibility for the goods. Luxury Chair Wholesalers disclaims financial or other liabilities for the repair or replacement of products damaged by non-affiliated parties. The standard warranty provided by Luxury Chair Wholesalers covers only factory defects and excludes damage caused by, but not limited to, improper handling, storage, secondary shipping, or installation. Luxury Chair Wholesalers commits to evaluating all claims to ensure product quality standards meet the expectations of the Customer.

Freight costs are quoted as estimates and are subject to change. The Customer is responsible for all freight charges and any additional costs incurred due to specific shipping requests. Final freight costs are due upon receipt unless otherwise arranged.

Returns are only accepted with LCW's written authorization. Unauthorized returns will be sent back at the Customer's expense. Products altered, processed, subjected to abuse, misuse, or damaged after shipment by LCW are not eligible for return.

Luxury Chair Wholesalers will impose a storage fee on the Customer for any furniture that is ready for shipment but for which the balance has not been fully paid and/or delivery instructions have not been provided within thirty (30) days from the date of billing. Merchandise that remains unpaid for within 60 days of the invoice date will be deemed abandoned. In addition to any other available remedies, Luxury Chair Wholesalers reserves the right to liquidate the abandoned merchandise, retain all deposits, and apply such proceeds towards the unpaid invoice balances. The Customer will be responsible for any collection, legal fees, and expenses incurred in the process of collecting unpaid invoices and any related storage costs. Should full payment and delivery arrangements not be finalized by the Customer within sixty (60) days following receipt by the receiver, Luxury Chair Wholesalers is authorized to sell or otherwise dispose of the furniture in a commercially reasonable manner. Under these circumstances, the sole liability of Luxury Chair Wholesalers to the Customer (or the end-user) will be the reimbursement of any payments made, minus deductions for the cost of goods, Luxury Chair Wholesalers customary profit, and all unreimbursed expenses related to shipping, storage, and the sale of the goods.

LCW may charge storage fees for orders delayed beyond the initial requested shipping or receiving date. Storage fees are assessed monthly and are not prorated.